1.Commercial and technical support of Global Key Account Manager OE
全球配套大客户经理的商务和技术支持
2.Preparation and coordination of new RFQs with Customer
与客户合作准备新的RFQ
3.Act as a technical liaison between OE customers and HQ. The AE is the Voice to the customer (Acting after the philosophy “One Voice to the Customer”)
充当 OE 客户和总部之间的技术联络人。AE是直接与客户交流的(遵循理念“对外说法一致”)
4.Accompanying the approval process in collaboration with the research & development and the customer
与研发部门和客户合作完成审批流程
5.Manage OE customer specific requirements (i.e. tire performance, tire testing, testing correlation, tire quality, program specific requirements, tire marking requirements, tire shipping requirements…etc.), ensure all relevant requirements are incorporated in project scope, project deliverables, and internal documents、procedures
管理 OE 客户的特定要求(即轮胎性能、轮胎测试、测试相关性、轮胎质量、程序特定要求、轮胎标记要求、轮胎运输要求等),确保所有相关要求都包含在项目范围、项目可交付成果和内部文件、程序
6.Support and participate the annual price and volume negotiations with OE Customer
支持并参与与OE客户的年度价格和数量谈判
7.Support、lead customer complaint handling activities. Analyze, follow -up, and respond to customer complaints with support from account、regional Quality Manager, plant quality, and central quality teams to ensure timely resolution of quality problems through structured problem solving.
支持、领导客户投诉处理事件。 在客户、区域质量经理、工厂质量和中央质量团队的支持下分析、跟进和响应客户投诉,以确保通过结构化问题解决及时解决质量问题。
8.Support in setting up the supply chain (logistic flow, supplier number, EDI)
为建立供应链提供支持(物流流程、供应商编号、EDI)